Track Your Order
Frequently Asked Questions
Where is my order?
You can check the status of your order by logging into your account on our website. Once logged in, navigate to the "Order History" section, where you'll find detailed information about your current and past orders. Also you can track your order through the link below:
When will my order be shipped?
Orders are typically processed and shipped within 3 business days from the date of purchase. You will receive a shipping confirmation email with tracking information once your order is on its way.
How can I track my order?
Once your order has been shipped, a tracking number will be provided in the shipping confirmation email. You can use this tracking number on our website or the carrier's website to monitor the real-time progress of your delivery. To track your order through our website please go to the link below:
Why is my order taking longer than expected?
Delivery times may vary based on your location, shipping method selected, and other factors. If your order is taking longer than expected, please check the tracking information provided in your shipping confirmation email. For further assistance, reach out to our customer support team through the link below:
What should I do if there is an issue with my delivery?
If you encounter any issues with your delivery, such as delays, damages, or missing items, please contact our customer support team immediately. We will work to resolve the issue and ensure you receive your order in satisfactory condition.
What should I do if my tracking information is not updating?
In some cases, there may be a delay in tracking information updates. If your tracking information has not been updated for an extended period, please contact our customer support team for assistance. We will investigate the issue and provide you with the necessary information.
What is your return policy?
Our return policy allows for returns within 30 days from the date of purchase. Items must be unused, in their original packaging, and accompanied by the original proof of purchase. Please review our detailed return and refund policy on our website for specific conditions and instructions.
How do I initiate a return?
To initiate a return, you can contact us at support@dihamutim.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Can I return an item purchased on sale or during a promotion?
Unfortunately, we cannot accept return items purchased on sale or during a promotion. Please get in touch if you have questions or concerns about your specific item.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and ensure you receive a replacement or a refund, depending on product availability and your preference.
Is there a return shipping fee?
The return shipping fee may vary depending on the reason for the return. If the return is due to an error on our part or if the item is damaged or defective, we will cover the return shipping costs. For other reasons, the customer may be responsible for the return shipping fee. Please refer to our return policy for more details.
How long does it take to process a return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method as soon as possible. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Can I exchange an item for a different size or colour?
We currently do not offer direct exchanges. To exchange an item, please follow the return process for the unwanted item and place a new order for the desired size or colour.
What if I received the wrong item?
If you receive the wrong item, please contact our customer support team immediately. We will arrange for the correct item to be shipped to you, and we will cover any associated return shipping costs.
Can I cancel my order after it has been placed?
Yes, you can cancel your order within 3 hours of placing it. We process orders quickly to ensure prompt delivery, so it's important to contact us as soon as possible if you wish to cancel.
How do I cancel my order?
To cancel your order, please contact our customer support team for assistance through the below link:
Is there a cancellation fee?
We do not charge a cancellation fee if the request is made within the specified time frame. However, once the order has been processed and shipped, it cannot be canceled, and our standard return and refund policy will apply.
Can I cancel part of my order or specific items within an order?
Yes, you can request to cancel specific items within an order. Please specify the items you wish to cancel when submitting your cancellation request. If the order has already been shipped, you may need to initiate a return for the unwanted items.
What if I want to cancel my order after the specified time frame?
If you wish to cancel your order after the specified time frame, please contact our customer support team for assistance. We will do our best to accommodate your request, but once the order is processed and shipped, it cannot be canceled.
Can I cancel a pre-order?
Yes, you can cancel a pre-order as long as it is within the cancellation window specified during the pre-order process. If you decide to cancel a pre-order, please follow the cancellation instructions provided or contact our customer support team for assistance.
How will I be refunded if I cancel my order?
If you cancel your order within the specified time frame, you will be refunded to the original payment method. The refund will be processed as soon as possible. If you have any concerns about the refund, please contact our customer support team.